Policies

Shipping

Draft policy · Rio · Nov 3 · source-tagged

Draft only. Not published. Every claim has a source tag: [S1]–[S6] (see Sources) or TBC, meaning Nas decides or it needs confirming. This is a template, not legal advice [S5].

Made to order

Every Elite Crossovers piece (tees, hoodies, joggers, leggings) is printed or made on demand after you order. Our production partner, Printful, fulfills it. Nothing sits in a warehouse, so each order is made just for you [S1].

Production time: Printful's average fulfillment time is 2–5 business days for all products. This is the time to make your item before it ships [S1]. In busy periods (drops, holidays) it can run longer. Printful says delivery estimates aren't guarantees [S1].

Shipping within the United States

After your order is made, it ships with a third-party carrier chosen by Printful [S1] TBC: carrier names per order.

Method	Typical transit time after production	Source
Standard	3–4 business days	[S1]
Express (US only)	1–3 business days after production · price shown at checkout PENDING: Express price	[S1][S7] · needs a phone number; no PO boxes or military addresses

Typical total time to your door (US Standard): about 5–9 business days (2–5 days production + 3–4 days shipping) [S1, combined].

Shipping cost (US, Nas Nov 3):

Standard: FREE on orders of $75 or more. Below $75, a flat $5.95.
Express: 1–3 business days after production, price shown at checkout PENDING: Express price.

Orders with more than one item may arrive in more than one package, depending on where each item is made [S1].

International shipping (Nas: YES, Nov 3)

We ship worldwide, except to destinations Printful can't serve (currently Russia, Belarus, Cuba, Iran, Syria, North Korea, Ecuador, and the Crimea, Luhansk and Donetsk regions) [S1].

Region	Standard transit after production	Source
Canada	5–20 business days (Standard DDP: 3–5, up to 12 to the Atlantic region)	[S1]
UK	5–20 business days (Standard DDP: 3–7)	[S1]
Europe, Australia/NZ, Japan, Brazil, rest of world	5–20 business days	[S1]

The exact shipping cost is shown at checkout. International shipping is charged by region and shown at checkout before you pay. Express is US only.

Customs, duties and taxes: international orders ship from Printful's facilities. If your order ships from a facility in a different region than you, your country may charge import duties, taxes or handling fees on delivery. Duties and taxes are paid by the customer on delivery (Nas, Nov 3). They aren't included in our prices or shipping [S1]. If you refuse to pay duties or don't collect the package, it counts as returned to sender (see below) [S3].

Tracking

When your order ships, you'll get an email with a tracking link [S6]. You can also check your order anytime by signing in to your account [S6].

Wrong or incomplete address

Please double-check your shipping address at checkout.

Before production starts: email us right away and we'll try to fix it, but we can't guarantee it, because orders go to production automatically. Printful lets the address be changed until shortly after fulfillment starts [S4].
After it ships: we can't redirect it. If the package comes back to us, we can reship it, but you pay the reshipping cost [S3].
Returned packages can take 4–6 weeks to come back to the facility [S3]. If we can't reach you within 30 days of the return, the item may be donated and can't be reshipped [S3].

Lost, stuck or late packages

Delivery estimates aren't guarantees, and carriers sometimes run late [S1]. If your tracking hasn't moved or your order is past its estimated delivery date, give it a couple more days, then contact us [S1].

We'll look into it with our production partner. If the package is confirmed lost in transit, we'll reship or refund it [S3].
Please report a lost package within 30 days of the estimated delivery date [S3].
If tracking shows delivered but you can't find it, check with neighbors and your local post office first, then contact us. PENDING: Nas's stance on delivered-but-missing packages; Printful's lost-in-transit cover may not apply to these.

Contact

Questions about shipping? Email elitecrossovers.nas@gmail.com. We're online only and have no public address.

Sources (checked Nov 3, 2026)

[S1] Printful: Shipping (fulfillment 2–5 business days; US Standard 3–4 and Express 1–3 business days after fulfillment; international 5–20; restricted countries; split shipments; customs; EDT not guaranteed). https://www.printful.com/shipping
[S2] Printful: Shipping rates table on the same page (US Standard: shirts $4.95/+2.20; hoodies, joggers, pants $8.79/+2.50; AOP leggings $4.69/+2.00; $0.40 US surcharge Oct 15, 2026–Jan 17, 2027). https://www.printful.com/shipping
[S3] Printful Help Center: return and refund policy; returned to sender (30-day claim windows; lost in transit covered; incorrect address reship at cost; 4–6 week returns; 30-day hold then donation). https://help.printful.com/hc/en-us/articles/50263870468753 · https://help.printful.com/hc/en-us/articles/50263836768273
[S4] Printful Help Center: change or cancel an order (cancel while "Waiting for fulfillment"; address can change slightly later). https://help.printful.com/hc/en-us/articles/50260948753297
[S5] Shopify Help Center: Adding store policies (templates aren't legal advice; policies linked in checkout footer; shipping policy linked on product and cart pages). https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos
[S7] Printful Help Center: Express shipping for US domestic orders (1–3 business days; Shopify Express Flat Rate only with Printful shipping profiles and eligible products; US only; phone required; no PO boxes or military addresses). https://help.printful.com/hc/en-us/articles/50265074282769 · Live rates: https://help.printful.com/hc/en-us/articles/50265120757649
[S6] Shopify order notifications and new customer accounts (shipping confirmation email with tracking; code sign-in). Seen on the store Nov 3 (/account/login → shopify.com/3158507631/account). TBC: confirm the shipping-confirmation notification is turned on